we have been having a lot of issues with MTS since July. In September we have had three techs out to the house, and each one they are confident "we have fixed the issue". Bzzzzzzzzzzz.... wrong. After the last tech was here, the pace modem locked up within 11 hours after a timed reboot.
This is the first time in a very long time that I have been thinking about changing to SHAW.
Well it took 2 calls on Monday but it appears everything is setup, configured, and explained where weirdness exists (e.g.: Internet is now rolling under TV). We will wait and see the bill.
So David surprised me yesterday when he told me he wanted an iPhone for his anniversary gift. Of course that is outside of our spend limit, so I agreed and only contributed our agreed upon limit. This morning we did our running around (Vet, Costco, Pet Food Source, Perth's, and then MTS Connect). After outlining what we wanted to do, the service agent started converting my plan, adding David's phone, and supposed to be setting up the Total Internet package on the two phones. That is when the problems started.
First, the MTS processes didn't outline how to convert an account on a Month to Month (my phone) with Internet 50/5 and the bundle. After searching the database, he ended up calling MTS Activation support. After working with MTS Activation support for about 20 minutes, we were told they would setup the the phones and plans then work on migrating the internet account. Once the account changes are done they would give us a call. When we were finally done with the plan setup, upsales attempt, and the final signatures we were at MTS Connect for 45 minutes. Well, its now 7pm and according to my MTS Services, I have two cellphones (check), Internet 50 (sort of correct - should be Total Internet), and MTS Ultimate TV (ABSOLUTELY WRONG). I will be calling MTS sales on Monday - very pissed with IDC Communications.